How can we help you today?

Solution home Thomas Minis

Apple iOS - FAQ

How do I activate Augmented Reality?
Make sure your iOS device supports Augmented Reality (AR). You must also make sure that you are using a version equal to or higher than iOS 11.0. 2. A...
Tue, Feb 5, 2019 at 3:51 PM
I have made an in-app purchase but nothing unlocked in the app. What happened to my purchase?
You can try the following workaround:  Uninstall the app from your device. Restart your device. Reinstall and launch the app from the Purchased tab ...
Thu, Mar 5, 2020 at 12:00 PM
Can I restore the packs I previously bought?
Tap on the Restore Purchases button.
Mon, Aug 28, 2017 at 4:07 PM
Can I share in-app purchases with family share?
           The Family Share program doesn't allow the sharing of in-app purchases. For more information follow this link: Family Share   Therefore...
Tue, Jun 4, 2019 at 5:12 PM
How do I get the in-app purchases that I made to show up on my other device?
Your secondary iPad/iPhone needs to be logged in with the Apple ID that made the original purchases before you install the app.  Once installed, you can...
Thu, Mar 5, 2020 at 12:01 PM
My child made an in-app purchase without my permission! How do I get refund?
Unfortunately, we cannot refund you directly, only Apple can. Please contact Apple support to request your refund. Please know that our apps cannot bypass ...
Thu, Mar 5, 2020 at 12:04 PM