Apple iOS - FAQ

How do I activate Augmented Reality?
Make sure your iOS device supports Augmented Reality (AR). You must also make sure that you are using a version equal to or higher than iOS 11.0. 2. A...
Tue, Feb 5, 2019 at 3:51 PM
I have made an in-app purchase but nothing unlocked in the app. What happened to my purchase?
You can try the following workaround (App progress and rewards will reset):  Uninstall the app from your device. Restart your device. Reinstall and laun...
Fri, Aug 5, 2022 at 9:39 AM
Can I restore the packs I previously bought?
Tap on the Restore Purchases button.
Mon, Aug 28, 2017 at 4:07 PM
Can I share in-app purchases with family share?
The Family Share program doesn't allow the sharing of in-app purchases. For more information follow this link: https://support.apple.com/HT203046 The...
Wed, Jul 20, 2022 at 10:47 AM
How do I get the in-app purchases that I made to show up on my other device?
Your secondary iPad/iPhone needs to be logged in with the Apple ID that made the original purchases before you install the app.  Once installed, you can...
Thu, Mar 5, 2020 at 12:01 PM
My child made an in-app purchase without my permission! How do I get a refund?
Unfortunately, we cannot refund you directly, only Apple can. Please contact Apple support to request your refund. Please know that our apps cannot bypass ...
Fri, Apr 22, 2022 at 11:37 AM