Apple iOS - FAQ

I have made an in-app purchase but nothing unlocked in the app.
You can try the following workaround:  Uninstall the app from your iOS device. Restart your device. Reinstall and launch the app from the Purchased t...
Fri, Jun 1, 2018 at 2:17 PM
Can I restore the packs I previously bought?
Tap on the Restore Purchases button.
Fri, Jun 1, 2018 at 2:18 PM
Can I share my in-app purchases using Family Share?
The Family Share program doesn't allow the sharing of in-app purchases. For more information follow this link: Family Share    Therefore, to be ab...
Fri, Jun 1, 2018 at 2:18 PM
How do I get the in-app purchases that I made to show up on my other iOS device?
Your secondary iPad/iPhone needs to be logged in with the Apple ID that made the original purchases before you install the app.  Once installed, you can e...
Fri, Jun 1, 2018 at 2:19 PM
My child made an in-app purchase without my permission! How do I get a refund?
Unfortunately, we cannot refund you directly, only Apple can. Please contact iTunes Support to request your refund.   Please know that our apps cannot by...
Fri, Jun 1, 2018 at 2:20 PM
How do I prevent my child from making purchases without me?
You can put restrictions on in-app purchases by going into your device's Settings > General > Restrictions. 
Fri, Jun 1, 2018 at 2:21 PM