How can we help you today?

Solution home Strawberry Shortcake Food Fair

Apple iOS - FAQ

I have made an in-app purchase but nothing unlocked in the app.
You can try the following workaround:  Uninstall the app from your device. Restart your device. Reinstall and launch the app from the Purchased tab in...
Fri, Apr 20, 2018 at 2:17 PM
Can I restore the packs I previously bought?
Tap on the Restore Purchases button.
Fri, Apr 20, 2018 at 2:17 PM
Can I share in-app purchases with family share?
The Family Share program doesn't allow the sharing of in-app purchases. For more information follow this link: Family Share    Therefore, to be ab...
Fri, Apr 20, 2018 at 3:29 PM
How do I get the in-app purchases that I made to show up on my other iOS device?
Your secondary iPad/iPhone needs to be logged in with the Apple ID that made the original purchases before you install the app.  Once installed, you can e...
Fri, Apr 20, 2018 at 2:19 PM
My child made an in-app purchase without my permission! How do I get refund?
Unfortunately, we cannot refund you directly, only Apple can. Please contact iTunes Support to request your refund.   Please know that our apps cannot b...
Fri, Apr 20, 2018 at 2:19 PM
How do I prevent my child from making purchases without me?
You can put restrictions on in-app purchases by going into your device's Settings > General > Restrictions. 
Fri, Apr 20, 2018 at 2:20 PM