Apple iOS - FAQ

I have made an in-app purchase but nothing unlocked in the app.
You can try the following workaround:  Uninstall the app from your device. Restart your device. Reinstall and launch the app from the Purchased tab i...
Fri, Mar 23, 2018 at 2:43 PM
Can I restore the packs I previously bought?
Tap on the Restore Purchases button.
Fri, May 19, 2017 at 2:21 PM
Can I share my in-app purchases using Family Share?
The Family Share program doesn't allow the sharing of in-app purchases. For more information follow this link: Family Share   Therefore, to be able t...
Fri, May 19, 2017 at 2:26 PM
How do I get the in-app purchases that I made to show up on my other iOS Device?
Your secondary iPad/iPhone needs to be logged in with the Apple ID that made the original purchases before you install the app.  Once installed, you can ...
Fri, Mar 23, 2018 at 2:40 PM
My child made an in-app purchase without my permission! How do I get a refund?
Unfortunately, we cannot refund you directly, only Apple can. Please contact iTunes Support to request your refund.   Please know that our apps cannot b...
Fri, Mar 23, 2018 at 2:28 PM
How do I prevent my child from making purchases without me?
You can put restrictions on in-app purchases by going into your device's Settings > General > Restrictions.   
Fri, Mar 23, 2018 at 2:34 PM