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Apple iOS - FAQ

I have made an in-app purchase but nothing unlocked in the app.
You can try the following workaround:  Uninstall the app from your device. Restart your device. Reinstall and launch the app from the Purchased tab...
Tue, Jun 12, 2018 at 12:25 PM
Can I restore the packs I previously bought?
Tap on the Restore Purchases button.
Tue, Jul 25, 2017 at 1:09 PM
Can I share my in-app purchases using Family Share?
The Family Share program doesn't allow the sharing of in-app purchases. For more information follow this link: https://support.apple.com/familyshare ...
Tue, Jul 25, 2017 at 1:13 PM
How do I get the in-app purchases that I made to show up on my other iOS device?
Your secondary iPad/iPhone needs to be logged in with the Apple ID that made the original purchases before you install the app.  Once installed, you can en...
Tue, Jun 12, 2018 at 12:24 PM
My child made an in-app purchase without my permission! How do I get a refund?
We cannot refund you directly, you'll have to contact Apple.   Please know that our apps cannot bypass your security/password requirements and th...
Fri, Jun 21, 2019 at 11:29 AM
How do I prevent my child from making purchases without me?
You can put restrictions on in-app purchases by going into your device's Settings > General > Restrictions.   
Fri, Jun 21, 2019 at 11:39 AM