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Apple iOS - FAQ

I have made an in-app purchase but nothing unlocked in the app.
You can try the following workaround:  Uninstall the app from your iOS device. Restart your iOS device. Reinstall and launch the app from the Purcha...
Wed, May 9, 2018 at 2:54 PM
Can I restore the packs I previously bought?
Tap on the Restore Purchases button.
Wed, May 9, 2018 at 2:55 PM
Can I share my in-app purchases using Family Share?
The Family Share program doesn't allow the sharing of in-app purchases. For more information follow this link: Family Share    Therefore, to be abl...
Wed, May 9, 2018 at 2:55 PM
How do I get the in-app purchases that I made to show up on my other iOS device?
Your secondary iPad/iPhone needs to be logged in with the Apple ID that made the original purchases before you install the app.  Once installed, you can e...
Wed, May 9, 2018 at 2:56 PM
My child made an in-app purchase without my permission! How do I get a refund?
Unfortunately, we cannot refund you directly, only Apple can. Please contact iTunes Support to request your refund.   Please know that our apps cannot by...
Wed, May 9, 2018 at 2:56 PM
How do I prevent my child from making purchases without me?
You can put restrictions on in-app purchases by going into your device's Settings > General > Restrictions. 
Wed, May 9, 2018 at 2:57 PM