Apple iOS - FAQ

I have made an in-app purchase but nothing unlocked in the app.
You can try the following workaround:  Uninstall the app from your iOS device. Restart your iOS device. Reinstall and launch the app from the Purchas...
Thu, Apr 5, 2018 at 1:32 PM
Can I restore the packs I previously bought?
Tap on the Restore Purchases button.
Fri, Oct 13, 2017 at 1:09 PM
Can I share my in-app purchases using Family Share?
The Family Share program doesn't allow the sharing of in-app purchases. For more information follow this link: Family Share    Therefore, to be ab...
Wed, May 9, 2018 at 4:06 PM
How do I get the in-app purchases that I made to show up on my other iOS device?
Your secondary iPad/iPhone needs to be logged in with the Apple ID that made the original purchases before you install the app.  Once installed, you can...
Fri, Oct 13, 2017 at 1:18 PM
My child made an in-app purchase without my permission! How do I get a refund?
Unfortunately, we cannot refund you directly, only Apple can. Please contact iTunes Support to request your refund.   Please know that our apps cannot b...
Wed, May 9, 2018 at 4:02 PM
How do I prevent my child from making purchases without me?
  You can put restrictions on in-app purchases by going into your device's Settings > General > Restrictions.     
Wed, May 9, 2018 at 3:33 PM