Apple iOS - FAQ

I have made an in-app purchase but nothing unlocked in the app.
You can try the following workaround:  Uninstall the app from your device Restart your device. Reinstall and launch the app from the Purchased tab in th...
Tue, Jun 12, 2018 at 12:21 PM
Can I restore the packs I previously bought?
Tap on the Restore Purchases button.
Wed, Jul 26, 2017 at 11:45 AM
Can I share my in-app purchases using Family Share?
The Family Share program doesn't allow the sharing of in-app purchases. For more information follow this link: Family Share   Therefore, to be ab...
Wed, Jul 26, 2017 at 11:47 AM
How do I get the in-app purchases that I made to show up on my other iOS device?
Your secondary iPad/iPhone needs to be logged in with the Apple ID that made the original purchases before you install the app.  Once installed, you can e...
Tue, Jun 12, 2018 at 12:20 PM
My child made an in-app purchase without my permission! How do I get a refund?
We cannot refund you directly, you'll have to contact Apple. Contact iTunes support and explain what happened: http://www.apple.com/support/itunes...
Wed, Jul 26, 2017 at 11:50 AM
How do I prevent my child from making purchases without me?
You can put restrictions on in-app purchases by going into your device's Settings > General > Restrictions.    For more information on how ...
Wed, Jul 26, 2017 at 11:51 AM