Apple iOS - FAQ

I have made an in-app purchase but nothing unlocked in the app.
You can try the following workaround:  Uninstall the app from your iOS device. Restart your device. Reinstall and launch the app from the Purchased ...
Wed, Jun 20, 2018 at 12:15 PM
Can I restore the packs I previously bought?
Tap on the Restore Purchases button.
Wed, Jun 20, 2018 at 12:17 PM
Can I share my in-app purchases using Family Share?
The Family Share program doesn't allow the sharing of in-app purchases. For more information follow this link: Family Share    Therefore, to be able...
Wed, Jun 20, 2018 at 12:22 PM
How do I get the in-app purchases that I made to show up on my other iOS device?
Your secondary iPad/iPhone needs to be logged in with the Apple ID that made the original purchases before you install the app.  Once installed, you can e...
Wed, Jun 20, 2018 at 12:22 PM
My child made an in-app purchase without my permission! How do I get a refund?
Unfortunately, we cannot refund you directly, only Apple can. Please contact iTunes Support to request your refund.   Please know that our apps cannot by...
Wed, Jun 20, 2018 at 12:22 PM
How do I prevent my child from making purchases without me?
You can put restrictions on in-app purchases by going into your device's Settings > General > Restrictions. 
Wed, Jun 20, 2018 at 12:23 PM