How can we help you today?

Solution home Caillou House of Puzzles

Google Android - FAQ

I have made an in-app purchase but nothing unlocked in the app. What happened to my purchase?
You can try the following workaround:  Delete the app. Restart the device (hold down the sleep button and then tap Power Off). Reinstall the app.  Go...
Wed, Jul 17, 2019 at 4:17 PM
How do I get the in-app purchases that I made to show up on my other android device?
With Google Play the purchases should become available if you follow these steps:   1. Make sure that you are logged in with the account that appears o...
Wed, Jul 17, 2019 at 4:17 PM
My child made an in-app purchase without my permission! How do I get a refund?
We understand that these things can happen.  In order to process a refund, you will need the email receipt/Google order number associated with the una...
Wed, Jul 17, 2019 at 4:19 PM