Apple iOS - FAQ

I have made an in-app purchase but nothing unlocked in the app.
You can try the following workaround:  Uninstall the app from your device. Restart your device. Reinstall and launch the app from the Purchased ta...
Tue, Jun 12, 2018 at 4:30 PM
Can I restore the packs I previously bought?
Tap on the Restore Purchases button.
Tue, Jun 20, 2017 at 4:05 PM
Can I share my in-app purchases using Family Share?
The Family Share program doesn't allow the sharing of in-app purchases.  For more information follow this link: Family Share Therefore, to b...
Wed, Jul 17, 2019 at 3:54 PM
How do I get the in-app purchases that I made to show up on my other iOS device?
Your secondary iPad/iPhone needs to be logged in with the Apple ID that made the original purchases before you install the app.  Once installed, you can ...
Tue, Jun 12, 2018 at 4:29 PM
My child made an in-app purchase without my permission! How do I get a refund?
We cannot refund you directly, only Apple can. Please contact iTunes Support to request your refund.   Please know that our apps cannot bypass your secu...
Wed, Jul 17, 2019 at 3:56 PM
How do I prevent my child from making purchases without me?
You can put restrictions on in-app purchases by going into your device's Settings > General > Restrictions.    For more information on ho...
Tue, Jun 20, 2017 at 4:27 PM