In-App Purchases

Apple - I have made an in-app purchase but nothing unlocked in the app. What happened to my purchase?
You can try the following workaround:  Uninstall the app from your device. Restart your device. Reinstall and launch the app from the Purchased tab i...
Tue, Jun 12, 2018 at 2:12 PM
Apple - Can I restore the packs I previously bought?
You sure can! Make sure that your iPhone/iPad is logged in with the Apple ID that made the original purchase. Install and launch the app from the...
Thu, Mar 2, 2017 at 4:26 PM
Apple - How do I get the in-app purchases that I made to show up on my other iOS device?
Your secondary iPad/iPhone needs to be logged in with the Apple ID that made the original purchases before you install the app.  Once installed, you can e...
Tue, Jun 12, 2018 at 2:12 PM
Apple - Family Share
The Family Share program doesn't allow the sharing of in-app purchases. For more information follow this link: https://support.apple.com/familyshare ...
Thu, Mar 2, 2017 at 4:28 PM
Apple - My child made an in-app purchase without my permission! How do I get a refund?
We cannot refund you directly, you'll have to contact Apple. Contact iTunes support and explain what happened: http://www.apple.com/support/itune...
Thu, Mar 2, 2017 at 4:28 PM
Apple - How do I prevent my child from making purchases without me?
You can put restrictions on in-app purchases by going into your device's Settings > General > Restrictions.    For more information on how ...
Thu, Mar 2, 2017 at 4:29 PM
Google Play - I have made an in-app purchase but nothing unlocked in the app. What happened to my purchase?
You can try the following workaround:  Delete the app. Restart the device (hold down the sleep button and then tap Power Off). Reinstall th...
Wed, Oct 5, 2016 at 2:35 PM
Google Play - How do I get the in-app purchases that I made to show up on my other android device?
With Google Play the purchases should become available if you follow these steps:   1. Make sure that you are logged in with the account that appea...
Wed, Oct 5, 2016 at 2:35 PM
Google Play - My child made an in-app purchase without my permission! How do I get a refund?
We understand that these things can happen.  In order to process a refund, you will need the email receipt/Google order number associated with the unaut...
Wed, Oct 5, 2016 at 2:35 PM
Amazon - How do I get the in-app purchases to show up in my child's profile?
In-app purchases will only appear within the Parents profile and not inside the Child profile or Freetime. Unfortunately, this is an Amazon Freetime attri...
Wed, Oct 5, 2016 at 2:35 PM