Apple iOS - FAQ

How do I restore my progress & my purchases?
1. Make sure you are connected to the internet 2. Make sure you are logged in to the same iCloud account that you were on the last time you played Hello Ki...
Thu, Nov 23, 2017 at 4:15 PM
My child made an in-app purchase without my permission! How do I get refund?
We cannot refund you directly, you'll have to contact Apple. Contact iTunes support and explain what happened: Apple Support   Please kn...
Tue, Dec 19, 2017 at 11:52 AM
How do I prevent my child from making purchases without me?
You can put restrictions on in-app purchases by going into your device's Settings > General > Restrictions.    For more information on how ...
Wed, Oct 11, 2017 at 4:03 PM
Can I play the game on two iOS devices at once?
Hello Kitty Fashion Frenzy is designed to play on one device at a time. This is highly recommended, as attempting to play on more than one device may result...
Thu, Nov 23, 2017 at 4:16 PM
How do I make sure that my progress is saved?
In order to save your game, you have to give the app authorization to save on iCloud. To check that iCloud is authorized to save your game, go to the game’s...
Thu, Nov 23, 2017 at 4:26 PM
How do I restore a game i played on my Android device to my iOS device?
Unfortunately, we can’t restore games played on Android devices to iOS devices.
Thu, Dec 14, 2017 at 1:27 PM